Warranty / Terms & Conditions

Warranty Coverage

• All used phones sold by MOBI KING PHONES are covered under a 90 day warranty
  starting from the date of purchase.
• The warranty covers functional issues (e.g., touchscreen, sound, or camera issues).

Exclusions from Warranty

The warranty does not cover:

• Physical damage caused by the user (e.g., cracked screens, water damage).
• Unauthorized repairs or tampering of warranty seal placed by MOBI KING on each
  phone.
•  Software issues caused by third-party apps or viruses

Claim Process

• To initiate a warranty claim, contact our customer service / Sales team within the warranty period.
• Provide proof of purchase, a detailed description of the issue, and photos/videos if necessary.
• The phone must be returned to us for inspection before a claim can be processed.

Resolution Options

If a valid warranty claim is made, MOBI KING PHONES will oer one of the following options:

• Repair: Fix the defect at no additional cost.
• Replacement: Provide a replacement phone of the same model or equivalent value.
• Credit Note: Customer may return the phone and we will issue a credit note equal to phone’s value if repair or replacement is not possible.

Return Shipping Policy

• Customers are responsible for shipping the phone back to our facility.
• In case of return, Cost of shipping and any related charges should be paid by customer

Limitations of Liability

• MOBI KING PHONES is not responsible for any loss of data. Customers are advised to
  back up their phones regularly.
• The warranty is non-transferable and only applies to the original purchaser.

Extended Warranty

• Customers may purchase an extended warranty for an additional fee. Contact us for details.